Mi pokrivamo sve vaše IT sisteme, od telefonskih linija, sigurnosnih kamera, preko servera, pa sve do računara. Višegogodišnje iskustvo na terenu nam govori da kada se radi o poslovnoj informatičkoj podršci, nemaju sve kompanije iste potrebe zbog čega u ponudi imamo četiri osnovna paketa:

  • Basic Support
  • 10
    mesečno
  • Per User Per Month Based on 10+ users
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 60 minute response time & 4 hour resolution target
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1
    per 10 users
  • Unlimited* Onsite Support
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Offsite Support
  • 25
    mesečno
  • Per User Per Month Based on 10+ users
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 60 minute response time & 4 hour resolution target
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1
    per 10 users
  • Unlimited* Onsite Support
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Advanced Onsite Support
  • 45
    mesečno
  • Per User Per Month Based on 10+ users
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 30 minute response time & 4 hour resolution target
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users
  • Unlimited* Onsite Support
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Executive Onsite Visit
  • 60
    mesečno
  • Per User Per Month Based on 10+ users
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 15 minute response time & 4 hour resolution target
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users
  • Unlimited* Onsite Support
  • Unlimited* Onsite Support
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer

Ukoliko se ne uklapate u neki od naših već postojećih paketa ili jednostavno niste sigurni koji bi vam najviše odgovarao, pozovite nas. Nakon obavljenih konsultacija i izvršenog uvida dobićete preporuku za najpovoljniju opciju ili ćemo oformiti paket skrojen po vašim potrebama.

Tim firme Moj Servis

Kako mi radimo

Naša prva poseta: upoznavanje
Interna revizija vašeg IT sistema
Podrška u sklopu ugovora
Dnevni nadzor IT sistema
Jedinstveni razvojni plan od 3 do 5 godina
Podrška na daljinu
Ažuriranje IT sistema
Na vezi smo sa vama

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